Refunds Policy

As third-party agents, we believe it is our duty to provide all of our customers with the highest-quality service possible at the most competitive price tag. At, we are committed to ensuring this is followed through from the initial booking through to after-sales services.

Full Refund

Full refunds will be issued minus the $4.00 booking fee.

All customers are entitled to a full refund (excluding the $4.00 fee) if orders are cancelled no less than 3 days prior to scheduled delivery.

In order to cancel your order, please contact us on 1300 791 132.

In the unlikely event that a skip bin isn’t delivered, you will be entitled to a full refund, excluding the $4.00 booking fee.

Preferred delivery times are not included, and the refund only covers non-delivery.

If the service provider reschedules the delivery or collection of the bin, then the above is null and void.

If you have any issues regarding delivery, please contact us directly as soon as possible to avoid cancellation fees.

Partial Refund

Customers are entitled to a partial refund when the order is cancelled directly by you, the customer, no less than two (2) business days prior to the delivery date.

The cancellation fee is the equivalent of 10% of the charged amounts and will be payable to Bes Price Skip Bins.

Customers are also entitled to a partial refund in the event that you cancel an order on the day of the arranged delivery date or the day before the delivery date. The cancellation fee incurred is 20% of the charged amount and is payable to Best Price Skip Bins.

Cancellations carried out on the day of delivery also incur a call out charge, which will be payable directly to the service provider.


The $4.00 booking fee is non-refundable in any circumstance.

Refund account

Refunds are only made back to the credit card on which the original purchase was made. Refunds will be made within three (3) business days from the date of cancellation.